RETURN & REFUND POLICY
At Sharviluxe, customer satisfaction is important to us. If you are not satisfied with your purchase, we will assist you according to the policy below.
Return Eligibility
Products can be returned within 5 days of delivery if they meet the following conditions:
- Product is unused and unwashed
- Product is in original packaging
- All tags and labels are intact
- Product is not damaged due to customer handling
Mandatory Unboxing Video
Customers must record a clear video while opening the package (unboxing video) at the time of delivery.
This video is required to verify issues such as:
- Damaged product
- Missing product
- Incorrect product received
⚠️ Return or refund requests may not be accepted without a valid unboxing video.
Non-Returnable Items
The following items are not eligible for return:
- Used or washed products
- Items returned without original packaging
- Products damaged due to customer misuse
- Claims made without unboxing video proof
Return Process
To initiate a return request, please contact our support team within 5 days of delivery and provide:
- Order number
- Reason for return
- Product images
- Unboxing video
Once the request is approved, we will provide further instructions.
Refund Process
After the returned product is received and inspected:
- Refund will be processed to the original payment method
- Refund processing time is 5–7 business days
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
- Clear product images
- Packaging images
- Unboxing video
Our team will review the issue and provide a suitable resolution.
Return Rejection
Sharviluxe reserves the right to reject return requests that do not meet the above conditions.